Return and Refund policy

We have a 15 day return policy on online orders, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@polkadotchocolate.store. Please note that returns will need to be sent to the following address: 34460 Fremont Blvd Fremont, CA 94555 USA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@polkadotofficialstore.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Reservations

For events that require a reservation (Afternoon Tea, Fondue, Tasting Class) cancellation/change requests must be made at least the day prior in order to receive a full refund. We also are happy to reschedule bookings within the same day if another time slot is available. If a same-day cancellation occurs, you will be refunded only 50% of the purchase price to cover the cost of goods and labor that go into the advanced preparation of those experiences.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at sales@polkadotchocolate.store.